The need for a help desk is critical in the Indian context since many users lack basic computer skills. Here the OSWAN users can log their queries / complaints, which will be resolved as per the SLA requirements. The helpdesk queries / complaints can be related to any of the assets deployed.
The facilities management scope will include all IT and non-IT assets installed by us as part of the project, for the entire duration of the contract. We will deploy adequate facilities management personnel at appropriate locations for facilities management.